Terms of Service

Article 1 (Purpose and Definitions)

(1) These Terms set out the conditions and procedures for using the Service and the rights and obligations of the Company and the user.

(2) “Service” means every feature the Company provides, including voice recording, transcription, AI summaries, organized notes, translation, chat, study-material generation, and cloud storage and sync.

(3) “User Content” means the audio, documents and text you record, upload or enter, and the outputs generated from them (transcripts, summaries and the like).

(4) “Credits” means the prepaid units used to pay for AI processing and cloud storage.

Article 2 (Effect and Amendment of these Terms)

(1) These Terms take effect when posted in the Service or notified by other reasonable means.

(2) The Company may amend these Terms within the bounds of applicable law. Amendments are announced with their effective date and reason at least 7 days in advance — at least 30 days in advance where the change is unfavourable to users — by in-app notice or email.

(3) A user who does not accept an amendment may delete their account before it takes effect. Continued use after that date constitutes acceptance.

Article 3 (Formation of the Contract)

(1) The contract is formed when you accept these Terms and the applicable privacy consents, apply through a method the Company provides (email verification, Apple or Google sign-in), and the Company accepts the application.

(2) The Company may withhold or refuse acceptance where capacity or technical constraints prevent it, where another person's identity has been used, or where applicable law would be breached.

Article 4 (Account and User Responsibility)

(1) You are responsible for keeping your credentials (password, verification codes, Recovery Key) secure, and must notify the Company without delay if you become aware of unauthorised use.

(2) User Content that is stored is encrypted on your device before it is transferred and stored, and the decryption key is derived on your device from your password, Security PIN or Recovery Key. The Company does not hold that key in plaintext, so if you lose your password, Security PIN and Recovery Key, the Company cannot restore your stored data. Keep your recovery methods safe. Transcription and AI processing need plaintext at the moment they run, so what is sent at that moment is not covered by encryption at rest (see the Privacy Policy and the cross-border transfer consent).

(3) The Service is available only to people who have reached the minimum age for the country selected at sign-up: 19 in Korea, 18 in the United States, 16 in Japan, 15 in France, 14 in Spain, and 16 in any other country. You confirm that you have reached that age when you create your account.

Article 5 (Provision of the Service)

(1) The Company aims to provide the Service without interruption, but may suspend it temporarily, with prior notice, for maintenance or repairs.

(2) Some features require a network connection and “AI features” to be turned on. You may turn off “AI features” in Settings, which stops the transfers made for transcription, AI summaries, organized notes and chat, transcript sync and audio backup, and makes those features unavailable. It does not stop sign-in and account management, subscription and credit checks, error diagnostics, or credit-funded cloud search — so it is not a switch that ends every transfer.

(3) The Service is currently offered to users in the Republic of Korea. Korea is the only country that can be selected at sign-up, and accounts whose registered country is not Korea (including accounts whose country is not known) are not provided with cloud transcription or AI features. The Company’s servers enforce this, not only the app and the web app; recording on your device in the mobile app still works.

Article 6 (Nature and Limits of AI Output)

(1) The Service’s summary, organize, translation, chat and study-material features are provided using generative AI. The Company says so on the screen where each is started and marks what they produce as AI-generated. Turning speech into text is speech recognition and is marked as auto-transcribed. Transcripts, summaries, organized notes and translations are generated automatically and may contain errors, omissions or inaccuracies.

(2) For medical, legal, financial or other significant decisions you must verify against the original audio or source; the Company does not warrant the accuracy or completeness of AI output.

(3) The Company does not use User Content to train AI models.

Article 7 (Paid Services, Subscriptions and Credits)

(1) Subscriptions and credit purchases are paid through the Apple App Store or Google Play. Withdrawal and refunds are governed by this Article and applicable law; an amount paid through a store is refunded through that store’s refund process, and where that process cannot handle it the Company refunds you directly. A store’s policies do not limit the rights these Terms or the law give you.

(2) Subscriptions renew automatically for the same period and price unless cancelled at least 24 hours before the period ends. Cancel in your store account settings (subscription management); the subscription then continues until the end of the period already paid for and is not charged again.

(3) If the Company raises a subscription price, then at least 30 days before the higher price is first charged it tells you when the increase takes effect, the price before and after, and the payment method, and asks for your consent; it also tells you how to refuse the increase or cancel, and what that means. If you do not consent, you are not charged the higher price and the subscription ends when the period already paid for ends.

(4) Withdrawal from a subscription. (a) You may withdraw within 7 days of the payment (for a renewal, of the renewal payment); if you have used none of the membership credits that payment provided, you receive a full refund. (b) For the part already provided — for example membership credits you have used — withdrawal is limited under article 17(2)(5) of Korea’s Act on the Consumer Protection in Electronic Commerce; for the part not yet provided you may still withdraw, and the Company refunds the unused part in accordance with the Content User Protection Guidelines under Korea’s Content Industry Promotion Act. (c) To withdraw, use your store’s refund request process or tell the Company at hello@recnovo.com. (d) On withdrawal, the subscription access and membership credits provided by the refunded payment are withdrawn; where the Company refunds you directly, it does so within 3 business days of your withdrawal.

(5) Credits. (a) You may withdraw a credit purchase within 7 days if you have not used those credits, for a full refund. (b) After 7 days you may still ask for a refund of unused credits, handled under the same Guidelines. (c) Credits used for AI work already completed are refunded only if the work failed through the Company’s fault, in which case they are restored. (d) Refunds are made as set out in paragraph (1); where the Company handles a withdrawal under (a) directly, it refunds within 3 business days of your withdrawal.

(6) Credit validity. (a) Credits you buy do not expire. (b) Credits included in Plus and Pro memberships are granted per credit cycle — for a monthly subscription, the store’s billing period; for an annual subscription, one cycle each month from the day it started — and the unused part of a cycle’s membership credits expires when that cycle ends and does not carry over. (c) Free credits expire when the month in which they were granted ends (UTC, which is 09:00 on the 1st of the next month in Korea). (d) Credits that expire are used first, and credits you bought are used last.

(7) Where applicable law grants a right of withdrawal or termination, that right is honoured; nothing in this Article limits a right the law gives consumers.

(8) Credits are deducted in proportion to the actual cost of the processing you request (AI processing, cloud storage). Per-operation rates may change — for example when a provider's prices change — and material changes are announced in advance under Article 2. New rates apply only to future use and never reduce or expire credits you already hold. If you do not accept changed rates, you may ask for a refund of unused credits under paragraph (5)(b).

Article 8 (Unpaid Storage Fees)

Every stage is notified in advance in-app and by email, and topping up at any stage resets the process immediately. The Company never deletes material stored on your own device.

Article 9 (Rights in User Content)

(1) You retain all rights in your User Content. The Company acquires no ownership of it and no licence to it.

(2) The Company processes User Content only as far as providing the Service requires (storage, transcription, AI processing, sync).

(3) You may export your content at any time in standard formats (TXT, DOCX, PDF).

(4) You may use the sharing feature to let a third party read a copy of your content. Sharing works as follows. (a) What is shared is a copy taken at the moment the link is created; later edits to the original do not reach a copy already shared. (b) A recipient may read the copy but cannot alter your original. (c) Anyone holding the link can read the copy, so how far the link travels is yours to control. (d) A share expires automatically after the period you set, and you may revoke it at any time before then. (e) A shared copy is encrypted on your device and its key travels only in the link, never to the Company’s servers, so the Company does not read the contents of a shared copy.

Article 10 (Your Responsibility for Recording and Sharing)

(1) The conditions for lawfully recording other people — consent requirements in particular — differ by country and region. You are responsible for complying with the law that applies to you, and any civil or criminal liability for unlawful recording rests with you.

(2) Sharing a recording in which other people appear, or anything generated from it, may amount to disclosing those people's personal data. Where it does, you act as the data controller and are responsible for obtaining any consent the law requires; the Company's role is to hold and deliver an encrypted copy on your instruction.

(3) You must not use AI Note, AI chat or AI Studio on a recording that contains personal information of a child under 14.

Article 11 (Prohibited Conduct)

You must not use the Service (including the functions of the processors it relies on, and their output) to:

(1) infringe others' rights, including copyright, likeness, publicity and privacy;

(2) record or intercept communications in breach of applicable law;

(3) reverse-engineer, decompile or modify the Service, gain unauthorised access, extract data by bots, scraping or other automated means, exploit vulnerabilities, or circumvent security measures, usage limits or safety guardrails;

(4) disrupt the Service's normal operation, impose excessive load on it, or engage in coordinated or automated large-scale use intended to evade limits;

(5) use another person's account or credentials without authorisation, or impersonate another person;

(6) use the sharing feature to distribute unlawful material, or misuse the Service as a means of distributing or storing content;

(7) create or distribute content that exploits, sexualises or endangers anyone under 18;

(8) promote, support or facilitate terrorism or violent extremism, suicide, self-harm or eating disorders, sexual violence or exploitation, the development or acquisition of weapons, human trafficking, trade in regulated drugs or goods, unlawful gambling, or unlawful spam or automated calling, or glorify serious violence;

(9) impersonate a real person or organisation, clone or synthesise a person's voice, identity or likeness, commit fraud or other deception, create or distribute fabricated evidence, or exploit a person's vulnerability due to age, disability or similar factors;

(10) interfere with elections or other civic processes, spread misleading voting information, or impersonate candidates or public officials without authorisation;

(11) attack individuals or groups on the basis of protected characteristics, harass anyone, threaten violence, or create or distribute non-consensual intimate content or explicit sexual or gratuitously graphic content;

(12) identify or profile individuals from voice or biometric data, infer or expose sensitive personal attributes, or process personal data in breach of data protection law;

(13) make, or materially influence, decisions with significant legal, financial, safety or health consequences by means of the Service or its output, or use them to give personalised legal, medical, financial, tax or other regulated professional advice;

(14) use the Service or its output to develop, train, fine-tune or improve any AI model, or to research or develop competing products, or resell or provide the Service to third parties without the Company's prior written consent;

(15) fail to disclose that output was generated by AI where the law requires it;

(16) use the Service in breach of the sanctions or export-control laws of the Republic of Korea or other applicable countries, or for any purpose prohibited by laws governing artificial intelligence.

Because the Company does not hold the key to a shared copy and so does not read it, action under this Article takes the form of blocking or deleting the share in question, on a report or a lawful request from the authorities.

Article 12 (The Company's Intellectual Property)

The software, design, trademarks and documentation that make up the Service belong to the Company or its licensors. You may not copy, distribute or create derivative works from them without the Company's prior written consent.

Article 13 (Changes to or Discontinuation of the Service)

(1) The Company may change or discontinue all or part of the Service where there is a substantial operational or technical reason. It announces what changes, why and when in advance as set out in Article 2 — at least 30 days in advance for discontinuing a paid service or for a change unfavourable to users — except where an event such as force majeure makes advance notice impossible, in which case it announces it without delay afterwards.

(2) If the Service is discontinued, the Company will provide a reasonable period and method for you to export your data.

(3) If the Company discontinues all or part of a paid service, it refunds the unused part of the credits you bought and the remaining period of your subscription (prorated by days).

Article 14 (Termination and Account Deletion)

(1) You may delete your account at any time in Settings, in the app or on the web; export is offered beforehand.

(2) When you ask to delete your account, a 7-day grace period begins, during which you can sign in and cancel the deletion. Share links you created stop opening as soon as you make the request, and are not restored if you cancel. When the grace period ends, stored data is destroyed. Records the law requires the Company to keep, and records of the consents you gave and of the pre-recording notices you confirmed, are kept apart from other data for up to five years to handle disputes, and are not used for any other purpose.

(3) Deletion takes place in the Service’s live systems first. A copy of deleted data may remain for a limited time in the backups kept by the Company’s database provider, until those backups are replaced; the Company does not use such a copy for any other purpose.

(4) If you delete an individual recording, it moves to the trash and is destroyed automatically after 30 days; you can also destroy it sooner from the trash.

(5) Copies sent to processors for transcription or AI processing may remain with each processor, independently of the Company’s deletion, for the period its own retention policy sets. The Company can ask a processor to delete them but cannot delete them from the processor’s systems itself, and a completed deletion request does not by itself confirm removal from the processor’s logs or backups. Each processor’s period is stated in the cross-border transfer consent.

(6) If you materially breach Article 11, the Company may restrict use or terminate the contract after notice — or, in urgent cases, act first and notify without delay.

Article 15 (Limitation of Liability)

(1) The Company is not liable where it cannot provide the Service because of force majeure — such as a natural disaster, war, or a failure of a telecommunications carrier’s network — or for other loss arising without the Company’s intent or negligence. It remains liable to the extent that its intent or negligence caused or increased the loss.

(2) To the extent permitted by law, the Company's liability for ordinary negligence is limited to the amount you actually paid the Company in the 12 months preceding the loss. This limit does not apply to consumers in the Republic of Korea or to users who paid nothing in that period; the Company’s liability to them is governed by applicable law.

(3) Paragraph (2) does not apply to loss caused by the Company's wilful misconduct or gross negligence, to loss of life or bodily injury, to liability under data-protection law such as Korea’s Personal Information Protection Act, or to liability that consumer-protection law does not allow to be excluded.

Article 16 (Notices)

The Company gives notice by in-app message, to the email address you registered, or by posting in the Service. Notices to users generally may be given by posting an announcement on the Company's website.

Article 17 (Governing Law, Jurisdiction and Severability)

(1) These Terms are governed by the laws of the Republic of Korea. Where mandatory law in your country of residence gives you greater protection, that protection is unaffected.

(2) Disputes are brought before the court with jurisdiction under the applicable rules of civil procedure. Where article 36 of Korea’s Act on the Consumer Protection in Electronic Commerce applies to you as a consumer, a claim falls within the exclusive jurisdiction of the district court for your address (or, if you have none, your residence) when the claim is filed; if neither is clear at that time, the rules of civil procedure apply.

(3) If any provision is invalid or unenforceable, the remaining provisions continue in effect.

(4) These Terms are provided in five languages; where translations differ, the English version prevails, except where paragraph (1) applies.

Article 18 (Additional Terms for Users in the United States)

(1) This Article applies if you live in the United States. Where it conflicts with another Article, this Article governs for you. Nothing in it excludes or limits a right that the law of your state does not allow to be excluded or limited.

(2) Recording consent. Several states — including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington — require the consent of every participant before a conversation is recorded, and other laws may apply depending on where you record. Before you record, you must tell everyone taking part that the conversation is being recorded and that the recording will be transcribed and processed with AI by the Company’s service providers, and you must obtain every consent the applicable law requires. That responsibility is yours; the Company does not obtain consent on your behalf. The Service (the app and the web app) asks you to confirm this before recording, but that confirmation does not take the place of the participants’ consent.

(3) You must not use the Service to: (a) record a conversation covertly, or record a conversation you are not part of; (b) record a telephone or video call, or any conversation, without the consent the law requires; (c) record where recording is prohibited by law or by the rules of the place (for example, a courtroom or a facility that prohibits recording); (d) monitor, track or surveil another person without lawful authority; (e) collect personal information from children under 13; or (f) make a decision about a person’s employment, credit, housing, insurance, education, health care or legal rights on the basis of AI output alone.

(4) Health information and HIPAA. The Company does not enter into business associate agreements, and the Service is not designed to meet the requirements of the U.S. Health Insurance Portability and Accountability Act (HIPAA). You must not use the Service as, or on behalf of, a HIPAA covered entity or business associate to create, receive, maintain or transmit protected health information — for example, to record or document patient encounters in a health care practice. How the Company handles health information that appears in recordings you make for yourself is described in the Consumer Health Data Privacy Policy at recnovo.com/privacy/consumer-health-data.

(5) Professional duties. If you are subject to professional confidentiality or privilege obligations (for example, as a lawyer), you are responsible for deciding whether using the Service — including processing by the Company’s service providers — is consistent with those obligations.

(6) AI output. Transcripts, summaries, organized notes, translations, answers and study materials are generated automatically and may be wrong or incomplete, or attribute words to the wrong speaker. They are not medical, legal, financial or other professional advice. Check them against the original recording before you rely on them.

(7) DISCLAIMER OF WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY TRANSCRIPT OR OTHER OUTPUT WILL BE ACCURATE. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

(8) LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE OR DATA, AND ITS TOTAL LIABILITY IS LIMITED AS SET OUT IN ARTICLE 15(2). THIS PARAGRAPH DOES NOT LIMIT LIABILITY FOR THE COMPANY’S GROSS NEGLIGENCE, WILFUL MISCONDUCT OR FRAUD, FOR DEATH OR PERSONAL INJURY, OR ANY OTHER LIABILITY THAT THE LAW OF YOUR STATE DOES NOT ALLOW TO BE LIMITED.

(9) Share links. The sharing feature described in Article 9 is not currently offered to accounts whose registered country is the United States, or whose country is not known.